AFTER-SALES SERVICE - designing industrial automation system

AFTER-SALES SERVICE

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Fault Diagnosis Service

So that the similar problem will no longer appear in the same equipment in the future using....
We have encountered a lot of similar problems, that is, in the running system the inappropriate pneumatic products were used, or improper installation, which led to the lack of durability of the product. And the overweight load may lead to leakage of pneumatic products.

One of our job is to provide professional suggestion on the application of the product and a better solution; and the corresponding supply of accessories will maximize the usage of Products,meaning time to achieve the cost savings purpose.

24 hours on line service.

CASE-1

What we should care of when installing the long stroke cylinder

Years ago , we get a terrible feedback from one of customer in USA.They email us ,and show a photo as the right . So what had happend , and led the serious damage? Please see the below analysis, it will help us to understand the situation.

Analysis

HowTo Avoid

We had knew what's lead to the problem after looking through the analysis drawing .
But how should we do to avoid the problem. The key is to transform the lateral force .
May not all of the engineer know it ,but it is really a smart part to resolve this proble .
A Float Joint .As the following pciture .

The Video -A runing cylinder with a float joint

Results

We surely recommend our customer to install this part (A Float Joint), and then we never received the similar feedback. We are so happy that we can help.

CASE-2

We got a feedback from one customer , they told us the water through the cylinder was smelly , and the cylinder samples had expressed to them must be abandanded . That really confused our engineer .
After the sufficient communication with our customer , we knew the reason :
  The cylinder they need was actuated pressure clean water . Not
      Pressed Air
      And the water through the cylinder could be drinked.
      No any water leakage in the years using with heavy duty .

The Inner StructreOf The Water Cylinder

Conclusion

Finally , our redesigned cylinder passed all of the test that held by the direct customer . And were sold thousands pcs in the past years . All of them perform excellently .